X

Keolis Downer is Australia's largest private provider of multi-modal public transport

Our Vision

To be the partner of choice for public transport authorities

Our Mission

Keolis Downer will be the transport partner of choice for clients and the community for the long-term by:

Understanding and shaping the city fabric

Thinking like a passenger

Ensuring zero harm

Always learning

Delivering value-for-money

Our Values

Responsive

Ingenuity

Dependable

Engaging

Respectful

210 million

passenger journeys

4000

staff

930

buses

500

light rail vehicles

30

locations

1

focus - our customers

About Us

Keolis Downer is Australia’s largest private provider of multi-modal public transport. We are the largest light rail operator in Australia and one of the nation’s most significant bus operators. Keolis Downer provides services to more than 210 million people each year.

Our operations combine world leading expertise and deep local knowledge combining the experience of French public transport company Keolis, and one of Australia and New Zealand’s leading engineering and infrastructure management firms, Downer.

Created in 2009, Keolis Downer successfully tendered for the Yarra Trams franchise. Yarra Trams in Melbourne is the world’s largest light rail network. Recently, the partnership has been strengthened through the delivery of the G:link on the Gold Coast.

Keolis Downer was a key member of the successful GoldLinQ consortium selected by the Queensland Government in 2011 to deliver the Gold Coast Light Rail public-private partnership. G:link is the first Greenfield rail system in Australia for more than two decades,. The Gold Coast Light Rail entered operations in July 2014 and Keolis Downer also hold the operations and maintenance contract for the network. More than 5 million passengers have used the service in its first year of operations. Keolis Downer is now firmly established as Australia’s largest and most trusted provider of light rail services.

In May 2015, Keolis Downer entered the bus market through the acquisition of one of Australia’s leading bus operators with established operations in South Australia, Western Australia and Queensland. The bus operation includes over 1,600 employees and 930 buses and operates 91 long-term regular route and school bus services.

Keolis Downer has a long-term commitment to Australia and New Zealand and aspires to be the partner of choice for public transport authorities by delivering on our commitment to think like a passenger. At the heart of this approach, we work closely with our clients, the community and our customers in order to understand their objectives. We then work in partnership to deliver a shared vision for city or region.

Through our unique knowledge and experience in service development and network design, we are able to pair the needs of the community with a tailored transport solution that efficiently matches their demand, land use and economic activity. Keolis Downer is committed to the development of integrated transport solutions that provide seamless connections for people, supporting modern lifestyles and shaping urban environments.

Keolis Downer employs 4,000 staff and is headquartered in Sydney. We provide transport services to people across Australia, including Melbourne, Gold Coast, Brisbane, Perth, Adelaide and regional South Australia.

Web

Keolis

Keolis is one of Europe’s leading public transport operators, established in 15 countries on four continents. The Group has more than 100 years’ experience providing transport solutions for governments. SNCF, the French national rail operator, maintains a 70 per cent shareholder alongside Caisse de depot et de placement du Québec.

Downer

Downer is a leading provider of services to customers in markets including transportation, mining, energy and industrial engineering, utilities, communications and facilities. Downer is listed on the Australian Securities Exchange and has over 150 years of experience
downer_logo_new

Board

lindanicholls
Linda Bardo Nicholls, AO, is a corporate advisor and a director of a number of leading Australian companies and organisations. She is president of the Institute of Australian Company Directors (VIC DIV) and in 2007 was made an Officer of the Order of Australia for services to Australian business, especially in the areas of corporate governance and corporate social responsibility. Linda is chairman of Healthscope and a director of St George Bank, Sigma Pharmaceutical Group and Insurance Manufacturers Australia.

Linda Bardo Nicholls AO

- Chair, Keolis Downer and Chair, Yarra Trams
annabellechaplain
Ms Annabelle Chaplain is a former investment banker who has over 22 years’ financial services experience having worked with Citibank, Standard Chartered and ABN AMRO in various roles. Since embarking upon a Non-Executive Director career in 2002, Ms Chaplain has served as a director of ASX listed companies, government owned corporations and private companies. Ms Chaplain was a member of the Board of Taxation from July 2009 until 30 June 2013 and currently is a council member of the Australian Youth Orchestra.

Annabelle Chaplain

- Chair, Keolis Downer Rail Gold Coast
loftusharris
Mr Loftus Harris has extensive experience in international trade, investment, and economic development having held positions as Chief Executive and Director-General and as a Senior Executive in Australia's Queensland and New South Wales public sectors, and in the Australian Trade Commission. He held chief executive responsibility for government programs covering trade, investment, innovation, tourism, major events and regional economic development.

Loftus Harrus AM FAICD

- Independent Director
bernardtabary
Bernard Tabary joined Keolis after 20 years of experience within two international groups. After studying at ESC Rouen, he joined the Bolloré group where he held various management positions in the Transport and Logistics division: including Managing Director Australia/New Zealand and Director for the Paris-Africa line. In 2000 he became Managing Director of the Environment division of automotive supplier Plastic Omnium.

Bernard Tabary

- CEO – International, Keolis
arnaudvantroeyen
Arnaud supervises and coordinates of Keolis group strategy, strategic planning and market intelligence. He provides management of the review process at the group level for all major French and international tenders.

Arnaud Van Troeyen

- Executive Vice President Group Strategy and Business Development, Keolis
nicholasvandeyyer
Mr. Nicolas Vandevyver serves as the Chief Financial Officer of International at Keolis SA. Mr Vandevyver serves as Chief Financial Officer and Director of Busslink i Sverige AB. Responsible today for the reliability and timeliness of the financial figures for the whole international division of Keolis.

Nicolas Vandevyver

- CFO – International, Keolis International
rossspicer
Mr Spicer has worked in the railway industry for 20 years and has extensive knowledge and experience, having worked as a supplier, client and project manager on new train projects in the UK such as Eurostar (300kph very high speed electric train), Voyager (200kph high speed diesel train) and Pendolino (225kph high speed tilting electric train).

Ross Spicer

- CEO, Downer Rail
campbellmason
Campbell joined Downer in August 2011 as Chief Risk Officer with responsibility for the management of Risk across the Downer Group and chairing Downer's Tenders and Contracts Committee (TCC). Mr Mason is currently Downer’s Group EGM, TCC and Innovation and is carrying out the role of Interim CEO of KDR Gold Coast. He has extensive operational and commercial experience in the infrastructure and logistics sectors. He worked for P&O and DP World (which acquired P&O in 2006) for over 14 years in various legal and managerial roles including serving as Managing Director of DP World Southampton, the United Kingdom's second largest container terminal.

Campbell Mason

- Group EGM, TCC and Innovation, Downer

Executive Team

benedicte
Benedicte Colin was appointed as CEO of Keolis Downer in October 2014, following appointment as interim CEO in July 2014. Benedicte has a depth of experience in the development and delivery of Public Private Partnerships (PPP), including experience working on the largest PPP to be undertaken in Australia.

Benedicte Colin

- CEO, Keolis Downer

Yarra Trams

Melbourne is the world’s largest and oldest light rail network
Keolis Downer hold the operation and maintenance franchise for the 250km network
Franchise commenced in 2009
The franchise includes an eight year initial period and a seven year extension
Provides over 180 million boardings each year
Around 500 trams

G:link

Greenfield light rail for the Gold Coast
GoldlinQ member for the 13km light rail
Keolis Downer are operations and maintenance provider for the network.
Commenced operations in July 2014
18 year contract awarded in 2011
>$1 billion PPP
Provides more than 5 million boardings each year
14 light rail vehicles

Pathtransit

Major Western Australian metropolitan bus operator
Operates route and school bus services in Greater Perth
366 buses
5 depots

Southlink

Major South Australian metropolitan bus operator
Operates route and school bus services
334 buses
7 depots

LinkSA

Large bus and coach operator in regional South Australia and beyond
Provider of a range of transport services including route, school, special bus and Dial-A-Ride services
141 buses
4 depots

Hornibrook Buslines

Major Metropolitan bus operator in Greater Brisbane
Major provider of route and school bus services
91 buses
4 depots

Think like a passenger

We know our services are part of the daily lives of hundreds of thousands of Australians.

From regional South Australia to the streets of Brisbane and beyond, thousands of journeys to work, school, university, the beach and cafes, your journey is also part of our daily commute.

We strive to make public transport the first choice for our customers whatever their reason to travel. It is crucial to us that despite the diversity of passengers, every customer feels that our service is designed with them in mind.

On the Gold Coast, our focus on the local customer resulted in the incorporation of a first of its kind surfboard rack on the G:link. G:link incorporates innovative customer information systems, including the My G: app for mobile devices and passenger information at stops.

In Melbourne, our customer focused has led to the development of the Premium Line 59 reducing travel time, improving comfort and through the roll-out of the built-in-Melbourne, for Melbourne eClass trams, providing more space to relax.

Keolis Downer’s bus operations realise that people build a special bond with their bus services and are commitment to ensuring our drivers and vehicles arrive on-time, clean and comfortable at your stop.

We pride ourselves on our commitment to understand our customers and the community and to work collaboratively to realise our shared aspirations for the transport network. Our team are committed to anticipating the needs of our customers and look beyond a single mode of transport to ensure that a journey is seamless, from door-to-door.

Read the Yarra Trams Customer Service Charter
yarratrams
Read the G:link Customer Service Charter
logo_small_glink_colour

The Neolis Approach

Our understanding of travel patterns in founded in over 100 years’ experience delivering passenger transport. Keolis Downer embraces Keolis’ Neolis approach to network design and development refined through application around the world.

Through the Neolis approach we collaborate with the community to design transport networks that match travel demands. This customer-focused, ground up approach to network design is revolutionary and can go against established thinking on the provision of transport.

Our goal is to accommodate demand for transport with an appropriate service, rather than to modify supply to best match demand. Our results are seen in increased public transport use, improved customer satisfaction and improved value for money for government.

The Neolis approach is part of our commitment to partner with governments and public transport authorities to understand the changing needs of cities and their inhabitants to match the provision of transport to changing lifestyles and growth.

At Keolis Downer the customer is at the heart of everything we do.

Gallery

News

Media Contact – Peter Colacino, 0402 296 544 and peter.colacino@keolisdowner.com.au

logo_small_keolis_black
logo_small_downer_black
logo_small_yarratrams_black
logo_small_glink_black
logo_small_hornibrook_black
logo_small_pathransit_black
logo_small_southlink_black
logo_small_linksa_black
logo_small_activate_black